What payment methods do you accept?
Our delivery drivers can only accept Debit or Credit Card payments.
Cash, Credit and Debit Card payments can be done at our office. Company Cheques will only be accepted after an approval process (contact us for details). We are unable to accept Personal Cheques.
Can you stop my package in Miami? I need to ship it back/elsewhere.
Stopping an item will incur a minimum US$10 fee which must be paid prior to the package’s release. This applies to packages being stopped/halted for any reason including: package shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged / broken state to our Miami warehouse will be exempted from this fee.
What causes package delivery delays?
- Increased shipping volumes
- Seasonal demand
- Bad weather
- Airline delays from Miami
- Package was not pre – alerted and may be held by customs
How do I collect my package?
You can opt for delivery or collection at one of our designated pick up locations
Can I ship hazardous materials?
- You can only ship hazardous shipping items with special permissions and licenses provided by the government or by the US Government. The average person cannot ship hazardous materials without these special permissions.
- Volatile substances, flammable substances, illegal substances, illegal items, dangerous materials, dangerous items, pressurized items, alcohol, etc. General examples for more in depth information one can contact Customs House directly or we can do it on your behalf
How long do you all take to deliver?
Packages are delivered to you 2-3 days after the packages have arrived at Piarco International Airport
What is package insurance and what does it cover?
For every $100USD of the value of your product, you will have to pay a $1.00USD in order to have insurance for your package. The insurance does not cover items that are fragile in nature, for example, TV’s or monitors, glassware etc. You can obtain insurance for that but that will entail additional charges.
What is fuel surcharge for?
This is a charge that is implemented by all cargo carriers, whether air or ocean, inbound from the US to cover their fluctuating fuel costs.
What is VAT on local handling?
This is a tax implemented by the Ministry of Finance which is placed on all skybox businesses.
Is there anywhere that you don’t deliver to?
Unfortunately, we cannot offer delivery service to the following locations:
- Central/South
- Embacadere
- Cocorite/Diego Martin
- Powder Magazine
- Water Hole Cocorite
- Bagatelle
- Blue Basin
- Covigne
- Downtown
- Duke Street East
- Picadilly Street East
- Laventille
- Block 22
- Eastern Quarry
- John John/ Piction
- Laventille Road
- Prizgar Lands
- St. barb’s
- Success
- Trou Macaque
- Upper Pashley St.
- Morvant
- Beetham Gardens
- Caledonia
- Chinapoo
- Mon Repos
- Never Dirty
- Paradise Heights
- Red Hill
- Romain Land
- St James
- Dundonald Hill
- Niles Street
- Upper Bournes Road “Coco”
- Waterhole