PACKAGES
Packages can be shipped to your Islanders Air Services address in Miami via
- Any Postal Service
- Domestic or Courier Services
- Hand or personal delivery
RESTRICTED ITEMS AND COMMODITIES
Please be guided that there are items that are considered by the Department of Transportation (DOT), the International Air Transportation Association (lATA), and/or the International Civil Aviation Organization (ICAO) as “restricted articles”, “hazardous material”, or
“dangerous goods”. Some items are outright illegal to bring in and some items can be brought in but detained for clearance by the customer with special permissions and licenses issued by the Government of Trinidad and Tobago.
Here is a list of what is not acceptable/ illegal for transport through our skybox service:
· Monetary/ Financial items (Cash, Credit Cards, Cheques, Bank Drafts, Precious metals,
Gemstones, Loose Diamonds.)
· Illicit substances (Marijuana, Narcotics, Psychotropic drugs)
· Unidentified materials/ substances / chemicals of any kind.
· Counterfeit or pirated items. (DVDs, CDs, Software or Brand-named fashion items.)
· Gambling materials.
· Live or dead animals/ insects or any parts of the mentioned, including if the parts
are incorporated into apparel or items.
· Perishable items and foodstuff.
· Human Remains.
· Military/ Tactical grade equipment, electronics, robotics, and weaponry.
· Camouflage apparel.
· Pornographic Material.
· Sex Toys that resemble any part of the human anatomy.
· Alcohol and Tobacco
· Medication or Dietary Supplements that does not have FDA approval or is from outside of the US.
· Airplane equipment.
· High-end Encryption Technology
· Dangerous or high-powered lasers.
· High powered sensors.
· E cigarettes
· Hoverboards
Items that can be brought in with special permissions provided by the Government of
Trinidad and Tobago, which will be detained until proper paperwork or licenses are provided to Customs and Excise:
· Personal Firearms and personal firearm equipment eg. gun holster (Ammunition will
require additional inspection by US HAZMAT authorities) (FUL required)
· Medical devices and equipment that require a medical license. Including dental and
veterinary equipment.
· Plant seeds in large quantities or live plants.
Hazardous Materials
There are hazardous materials/ products that require inspection by US HAZMAT authorities before being transported on an airplane. We highly recommend providing MSDs (Material Safety Data Sheets) for your hazardous items or packages as this would reduce transit time and may waiver high inspection fees. Failure to provide MSDs may incur costly inspection fees by the US inspection.
The following list is a guide but not limited to what is listed here:
· Any product or item that contains flammable substances. E.g., Perfumes/ Colognes
· Any product that is in a pressurized vessel or container. (Some of which may be
flammable as well) E.g., Fire Extinguishers, Hair spray.
· Explosive materials. (Some may also require special permissions) E.g., Ammunition,
Fireworks
· Household Chemicals.
· Lithium Ion or Metal Batteries
· Laboratory chemicals
· Agricultural chemicals
· Used car parts that have contained or been in contact with any flammable/ dangerous
substances.
· Infectious substances.
· Compressed gases.
Customers requiring shipping Hazardous items via Air Freight should contact us to make
the required arrangements. The cost associated with this will be handled on an individual basis and is not based on the rates mentioned on this site. This is primarily due to the cost associated with the special handling, packaging and paperwork required to handle hazardous material or dangerous goods.
WEIGHT AND PACKAGE INFORMATION
At Islanders Air Services our fees are calculated based on actual weight of the
items rounded up to the nearest pound (lb.). E.g., a 1.3lb package will attract a 2lb rate. There are instances, however, where the volumetric weight of the package greatly exceeds the actual
weight of the package. Volumetric weight is dependent on the dimension of the package as well as the actual weight of the package. In these cases, we can either repackage the item for you at a cost or use our blended rates to try to reduce the cost. Blended rates are where we take the actual weight and add it to the volumetric weight, then divided by two, to get the average weight
between the two. Cargo airlines charges all couriers actual weight or volumetric weight, according to which is higher. Imported cargo that is valued over $2900USD will be bonded for special entry, which we will take care of, then you are required to clear the cargo yourself at the bond or authorize one of our agents to do so. C.O.D. shipments will be refused. Islanders Air Services is not liable for damage or loss of items while handled by overseas Postal and Courier authorities. Persons may share the service, however, one individual or company will be listed as the Primary account holder and a maximum of two other individuals can be listed as Authorized Contacts. The Primary Account Holder will be responsible for all charges and delivery is made to only one address. Primary account holders can call our customer service to add authorized contacts to their account.
Trinidad & Tobago Customs Clearance Authorization
By agreeing upon these terms and conditions you also confirm that you authorize Islanders Air Services Ltd and subsequently their authorized broker, to handle and clear all goods/cargo/consignments on your behalf imported through Trinidad and Tobago.
Duties and Taxes
Islanders Air Services requires that both commercial and non-trade packages/ shipments be
substantiated with an invoice with accurate value. Even though not providing an invoice will not prevent clearance of the items/ packages, Customs and Excise has the authority to place a value that they see fit, and in some cases, greater than the value of the item. Commercial importers must provide invoices.
ISLANDERS AIR SERVICES LIABILITY
There are limitations of responsibility that come with using Islanders Air Services Ltd. Although we try to make your experience as convenient as possible there are certain instances/ situations or parts of the shipping process that are totally out of our control. Our responsibility starts when we receive the package at our Miami warehouse and when your package is received it is
inspected for damages. With this in mind, Islanders Air Services will not be held responsible for delays or damages caused by external factors, such as acts of God, weather conditions, air craft delays/ maintenance, pilot strikes, customs and excise appointment delays, damages that occur to your packages before arrival at our warehouse, lost packages that have not arrived at our
warehouse, seizure by U.S. Customs or local customs or airline schedule changes. We will not be held responsible for any loss due to the circumstances. Islanders Air Services is not responsible for Duty, OPT and/or VAT amount charged by Trinidad and Tobago Customs and Excise on a shipped package. Members will be informed of any special approvals and/or licenses that are required to clear your package. Customers will be responsible for obtaining the necessary
approvals and licenses, such as a Food and Drug Stamp, or if package is over the “non-trade” value of USD$2,500.00. Customer is responsible to issue insurance on valuable goods from your retailer or supplier to compensate for any loss or damage that may incur. TVs are especially shipped at your own risk. We are not responsible for Member errors, acts or omissions, such as an incorrect declaration of the value of goods or incorrect addresses/ shipping information. In terms of no invoice being present in the package and no Pre-Alert was submitted we are not liable for the value placed on your package. If a package was pre-Alerted after it shows up on our Track Page, the Pre-Alert would be null and void since it was already manifested. Islanders Air Services maintains the right to issue refunds or compensation to our customers in the event we are responsible for damages solely at our discretion and under no obligation to do so.
RETURN POLICY
We at Islanders Air Services thank you for allowing us to provide such an important service to you. We are committed to ensuring your experience with us is always a pleasant one. If you have identified that your shipped item was broken upon your receipt, you may open a query by emailing us at customerservice@islanderstt.com, to investigate the condition your item was received. If it was found that during the time from when your package was stored in our Miami warehouse to delivery at your door in T&T, that the item was broken, you may return this item within 15 days from the time of delivery for a refund equal to the value of the invoice of the goods presented at the Pre-Alert stage. Returned items should be accompanied by the original receipt, unused, and in the original packaging with all applicable accessories and components.
We however, are not liable for items that were discovered broken upon receipt at our Miami warehouse. All packages will be inspected upon receipt at our Miami warehouse and you the customer will be notified via email if packages were suspected to have arrived in a broken condition.
This policy gives you specific right which may be complemented by local law.